Terms of Service
These terms govern your use of Vaultik's luxury item authentication services.
Last updated: 4/26/2026
1. Acceptance of Terms
By accessing or using Vaultik's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
Agreement
Using our service constitutes acceptance of these terms. We may update these terms periodically.
2. Description of Services
Authentication Services
- Visual inspection and analysis of luxury items
- Authenticity assessment based on expert knowledge
- Digital authentication certificates
- Market valuation estimates
Digital Platform
- Web-based authentication request system
- User account management
- Document storage and retrieval
- Customer support services
Service Limitations
Our authentication is opinion-based and may not be accepted by all parties. We are not liable for authentication accuracy in all cases.
3. User Responsibilities
Account Security
- Maintain confidentiality of your account credentials
- Notify us immediately of any unauthorized access
- Use strong, unique passwords
- Keep your contact information up to date
Proper Use
- Provide accurate information about items for authentication
- Do not submit counterfeit items knowingly
- Respect intellectual property rights
- Follow all applicable laws and regulations
Prohibited Activities
- Attempting to circumvent security measures
- Using our service for fraudulent purposes
- Reverse engineering our technology
- Harassing other users or our staff
4. Privacy and Data Protection
We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including GDPR. Our detailed privacy practices are outlined in our Privacy Policy.
Data Collection and Use
- We collect information necessary to provide our services
- Personal data is processed lawfully and transparently
- We implement appropriate security measures
- You have rights regarding your personal data
5. Payment Terms
Fees and Billing
- Authentication fees are clearly displayed before submission
- Payment is processed securely through Stripe
- Fees are non-refundable once authentication begins
- Prices may change with 30 days notice
Refund Policy
- Refunds available if service cannot be completed
- No refunds for completed authentications
- Dispute resolution through our customer service
- Chargebacks may result in account suspension
6. Intellectual Property
Our Rights
- Vaultik owns all rights to our platform and technology
- Our authentication methodologies are proprietary
- Trademarks and logos are protected
- Content on our platform is copyrighted
User Content
- You retain rights to photos and descriptions you submit
- You grant us license to use submitted content for authentication
- We may use anonymized data for service improvement
- You warrant that you have rights to submitted content
7. Limitations of Liability
Important Disclaimer
Authentication opinions are professional judgments and may not be accepted by all parties.
Service Limitations
- Authentication is based on available evidence and expert opinion
- We cannot guarantee universal acceptance of our opinions
- Market valuations are estimates, not guarantees
- Some items may be impossible to authenticate definitively
Liability Cap
- Our liability is limited to the fee paid for the specific service
- We are not liable for consequential or indirect damages
- Force majeure events are excluded from liability
- Some jurisdictions may not allow liability limitations
8. Termination
Account Termination
- You may terminate your account at any time
- We may suspend or terminate accounts for violations
- Termination does not excuse payment obligations
- Some data may be retained as required by law
Effect of Termination
- Access to services will be discontinued
- Previously issued certificates remain valid
- Outstanding payments become immediately due
- Relevant terms survive termination
9. Governing Law and Disputes
Jurisdiction
These terms are governed by the laws of United Kingdom. Any disputes will be resolved in the courts of [Your Jurisdiction], unless otherwise required by applicable consumer protection laws.
Dispute Resolution
- First attempt resolution through customer service
- Mediation may be required before litigation
- Arbitration clauses may apply where permitted
- Consumer rights are preserved where applicable
10. Contact Information
If you have questions about these Terms of Service, please contact us:
We will respond to your inquiry within 5 business days.